We are confident that you will be happy with the products purchased from Ayrshire Garden Supplies but if you do change your mind we offer a 14 Day money back guarantee on all online purchases. Goods that are unsuitable, ordered by mistake or size errors must be returned at your cost in their original condition along with all packaging intact and in a re-sellable condition. You should retain proof of postage until we inform you that the refunded items have been received by us.
1. DAMAGED OR DEFECTIVE GOODS
Every effort will be made to ensure that the goods you have ordered arrive undamaged and without defect. If the goods are found to be either damaged or defective in any way at the time of delivery you must immediately contact us at email@example.com or by using the contact form in 'Contact Us'
2. CONSUMER CANCELLATION RIGHT
If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (information, cancellation and additional charges) regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you must notify us of your decision to cancel the contract and to receive a refund. Advice about your legal right to cancel the contract is available from your local Citizens Advice Bureau or Trading Standards Office.
However, this cancellation right does not apply in the case of:
Any goods which become mixed inseparably with other items after their delivery; or
Flower, plant, food(human & animal) or similar goods which are perishable or liable to deteriorate or expire rapidly;
Any goods with a seal where the seal is broken.
Your legal right to cancel a contract starts from the date of the dispatch confirmation (see Terms & Conditions), which is when the contract between us is formed. Your deadline for canceling the contract then depends on what you have ordered and how it is delivered.
If your contract is for a single item (which is not delivered in instalments on separate days) the end date is the end of 14 days after the date you receive the item.
Example: If we provide you with a dispatch confirmation on the 1st March and you receive the item on the 5th March you may cancel at anytime between 1st March & End of the day on the 19th March.
If your contract is for multiple goods which are delivered on separate days the end date is 14 days after the day on which you receive the last of the separate goods ordered.
Example: If we provide you with a dispatch confirmation on the 1st March and you receive the first of your separate goods on the 5th March and the last separate goods on the 10th March you may cancel in respect of any or all of the separate goods at anytime between the 1st March 24th March.
To cancel a contract - email us at firstname.lastname@example.org or use our contact form in 'Contact Us'. Please include all details of your order to help us identify it.
If you cancel your contract we will refund you the price you paid for the goods. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by you handling them in a way that would not be permitted in a shop.
Any refunds due to you will be made as soon as possible.
We will refund via the same payment method used by you to pay for the goods.
If goods have been delivered to you before you decide to cancel your contract then you must return to us without undue delay and in any event no later than 14 days after the day in which you let us know that you wish to cancel the contract.
Unless the goods are faulty or not as described you will be responsible for the cost of returning the goods to us.
Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to goods that are faulty or not as described. These legal rights are not affected by your right of return and refund. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.
We reserve the right not to accept any order requests if:
We or any of our suppliers have insufficient stock to deliver the goods you have ordered;
We do not deliver to your area;
One or more of the goods ordered was incorrectly described or priced on the website;
The payment transaction was not authorised.
If we do cancel your contract we will notify you by email and refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.